Get a free .com/.in with any of our wordpress hosting plans with yearly purchases.Get your one now!

Web hosting Service Level Agreement - Host Biswa.com

Service Level Agreement

Hostbiswa.com offers a 99.9% Uptime Guarantee. That means your web server is guaranteed operational 99.9% of the time in any calendar month. Hostbiswa.com guarantee 99.9% service uptime allows for 45 minutes of unscheduled (HTTP) service outage per month as defined here. For each additional 45 minutes of downtime you will receive 10% credit or refund. Regardless of the number of outages, all refunds are limited to one month’s hosting service fees and do not include excess usage fees or other nonstandard recurring charges. The amount of the credits are determined by the following table, based on the amount of server uptime for the month in which credits are requested.

99.9 – 100% 0% credit
99.7 – 99.8% 10% credit = 3 days
99.5 – 99.6% 25% credit = 8 days
99.3 – 99.4% 50% credit = 15 days
99.0 – 99.2% 75% credit = 23 days
98.9% and below 100% credit = 1 month

Hostbiswa.com will not be held responsible for Service Outages resulting from non-Hostbiswa.com operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. Additionally, Hostbiswa.com will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, unscheduled outages, web site specific outrages and outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or “denial of service” attacks on customer web sites.

Hybrid services, colocation services or renting out rack space, cloud servers, services under bare metal environment such as dedicated servers and virtual private services does not qualify for any credit under this server uptime guarantee.

Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department at the end of the month for the current month (last day of the current month) or within the 1st week of the month for the previous month.

HostBiswa provides a couple of options in Shared Web Hosting plans, you can choose between many of them. To maintain server quality, we limit number of process, RAM, CPU Speed in each plan. Higher plan you choose, limits will increase.

HostBiswa provided higher resources limits, which you can hardly see in any other web hosting company’s plans. We try to provide best experience for our customers. 

  1. We use Latest Intel CPU, DDR4 Ram, NVMe SSD for our web hosting plans.
  2. The number of accounts are limited in each server, so your website won’t go down in any circumstances.

We believe in transparency, so we have provided resources limits in each plan, have a look at them.

Resources of Shared Hosting Plans

Plan Features

Basic

Pro

Elite

Unlimited

Websites

1 Website

Unlimited

Unlimited

Unlimited

Disk Space

10GB

20GB

40GB

Unlimited

Bandwidth

Unmetered

Unmetered

Unmetered

Unmetered

Money-Back Guarantee

Yes

Yes

Yes

Yes

Uptime

99.99%

99.99%

99.99%

99.99%

Subdomains

Unlimited

Unlimited

Unlimited

Unlimited

Daily Backups

30 Days

30 Days

30 Days

30 Days

cPanel

Included

Included

Included

Included

Softaculous

Included

Included

Included

Included

FTP Users

Unlimited

Unlimited

Unlimited

Unlimited

Hourly Mails

100

100

100

100

Resources of Shared Hosting Plans

Plan Features

Basic

Websites

1 Website

Disk Space

10GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

pro

Websites

Unlimited

Disk Space

20GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

elite

Websites

Unlimited

Disk Space

40GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

unlimited

Websites

Unlimited

Disk Space

Unlimited

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Cloudlinux Limits in each Shared Web Hosting Plans

Plan Features

Basic

Pro

Elite

Unlimited

NPROC (Number Of Processes)

100

200

200

400

PMEM (Physical Memory Usage)

2GB

2GB

2GB

2GB

Inode Limit

250,000

250,000

250,000

250,000

CPU Usage (Speed) %

100

200

200

200

Entry Processes

40

40

40

40

IOPS

2048

2048

2048

2048

IO, MB/s

100

100

100

100

Cloudlinux Limits in each Shared Web Hosting Plans

Plan Features

Basic

NPROC (Number Of Processes)

100

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

100

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

Pro

NPROC (Number Of Processes)

200

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

Elite

NPROC (Number Of Processes)

200

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

unlimited

NPROC (Number Of Processes)

400

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Resources of WordPress Hosting Plans

Plan Features

WP Starter

WP Professional
WP Business
WP Unlimited

Websites

Unlimited

Unlimited

Unlimited

Unlimited

Disk Space

20GB

40GB

100GB

Unlimited

Bandwidth

Unmetered

Unmetered

Unmetered

Unmetered

Money-Back Guarantee

Yes

Yes

Yes

Yes

Uptime

99.99%

99.99%

99.99%

99.99%

Subdomains

Unlimited

Unlimited

Unlimited

Unlimited

Daily Backups

30 Days

30 Days

30 Days

30 Days

cPanel

Included

Included

Included

Included

Softaculous

Included

Included

Included

Included

FTP Users

Unlimited

Unlimited

Unlimited

Unlimited

Hourly Mails

100

100

100

100

Resources of WordPress Hosting Plans

Plan Features

WP Starter

Websites

Unlimited

Disk Space

20GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

WP Professional

Websites

Unlimited

Disk Space

40GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

WP Professional

Websites

Unlimited

Disk Space

100GB

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Plan Features

WP Unlimited

Websites

Unlimited

Disk Space

Unlimited

Bandwidth

Unmetered

Money-Back Guarantee

Yes

Uptime

99.99%

Subdomains

Unlimited

Daily Backups

30 Days

cPanel

Included

Softaculous

Included

FTP Users

Unlimited

Hourly Mails

100

Cloudlinux Limits in each WordPress Hosting Plans

Plan Features

WP Starter

WP Professional
WP Business
WP Unlimited

NPROC (Number Of Processes)

100

200

200

400

PMEM (Physical Memory Usage)

2GB

2GB

2GB

2GB

Inode Limit

250,000

250,000

250,000

250,000

CPU Usage (Speed) %

200

200

200

200

Entry Processes

40

40

40

40

IOPS

2048

2048

2048

2048

IO, MB/s

100

100

100

100

Cloudlinux Limits in each WordPress Hosting Plans

Plan Features

WP Starter

NPROC (Number Of Processes)

100

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

WP Professional

NPROC (Number Of Processes)

200

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

WP Business

NPROC (Number Of Processes)

200

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

Plan Features

WP Unlimited

NPROC (Number Of Processes)

400

PMEM (Physical Memory Usage)

2GB

Inode Limit

250,000

CPU Usage (Speed) %

200

Entry Processes

40

IOPS

2048

IO, MB/s

100

If you have any more questions, you can contact us via Live Chat, Phone call or open a support ticket.

Scroll to top